Questions? We are here to help!

Security Deposit
How long will it take to receive my deposit/refund?

The refund timeline depends on your original payment method:

  • PayPal: 24 hours
  • Xendit: 10+ days
  • Fiu, Online Banking, Direct Transfer: 3 business days

If you don’t see the refund within the expected time, please contact your bank or credit card company.

For deposit refunds:
Deposits are not automatically refunded. You’ll need to log in to your WAHDAH account and click the “Withdrawal” button, which becomes active 10 days after the car is returned.

Example: If you return the car on 30th September, the “Withdrawal” button will be enabled on 10th October. You can then withdraw the deposit or leave it in your WaCash for future bookings.

This policy applies to bookings starting 1st April 2023.

 

S
Sophia
on 07/09/2023
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