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Cancellations & Refund
Cancellation and Refund

Users can cancel their booking for a Lease Vehicle by contacting WAHDAH via email or phone:

  • Email: support@wahdah.com
  • Hotline: +6016 253 4594

All cancellation requests must be communicated directly to WAHDAH through the above channels for smooth processing.

Refund Eligibility:

  • Full Refund: If the booking is canceled more than 24 hours before the scheduled pick-up time.
  • Partial Refund: If the booking is canceled within 24 hours before pick-up, a penalty of one day’s lease charge will apply (calculated from the base price, excluding promo codes or discounts). Additionally, a 5% processing fee will be charged. Insurance purchases are non-refundable.
  • No Refund:
    • After pick-up time or in the event of a "No Show".
    • If the booking is canceled after a downgrade request within 24 hours of pick-up.
    • If the registered driver fails to collect the vehicle at the scheduled time.
    • If the user neglects to collect the vehicle without prior notice.
    • If the rental period is shortened less than 24 hours before the scheduled pick-up.

Refund Process:

  1. The User must contact WAHDAH within the specified time to request a refund.
  2. Provide the invoice and/or any relevant evidence.
  3. Respond to any further requests for information.
  4. WAHDAH must be notified about any issues with the vehicle and efforts made to resolve them.
  5. Refunds will be processed to the WaCash account after the vehicle returns. For deposits, withdrawal is allowed after 10 days from return.

For more details, you may refer to this link.

 

D
Dilla
on 13/11/2023
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